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Meet the next generation of AI  agents

Build customer trust with AI-trained bots for CX that you can trust to handle sophisticated customer requests.

  • No credit card required
  • Full access to our cloud software

Get on the path to effortless support with AI automation

Automate up to 80% of support requests across all channels with AI agents that specialize in customer service.

Icon-2WayMessaging20%

Icon-Technology40%

Icon-Productivity60%

Icon-Sales80%

Start quickly with generative AI

Quickly develop your Knowledge Base with generative AI by turning bullet points into detailed articles. A strong Knowledge Base enables you to launch an AI agent in minutes and achieve over 10% automation.

Personalize interactions with a hybrid approach

Identify customer needs for guidance and create structured conversation flows to address complex queries. This approach improves response accuracy and can achieve over 20% automationin interactions.

Unlock end-to-end automation with backend integrations

Resolve queries from start to finish by connecting to backend systems using APIs that push, pull, and parse data for your AI agent’s responses. This can help you reach 40% automation.

Optimize with analytics and QA

Gain insights to refine conversation flows and support processes, or automate issue detection with QA. Enhancing automation workflows using our analytics can achieve up to 60% automation.

Make AI your CX differentiator

Drive continued success with customer insights and expand to new use cases, channels, languages, and markets and reach beyond 80%+ automation.

Autonomy built in every interaction

Optimize your AI agent with actionable insights

Understand and resolve difficult customer issues

Delight customers with personalized service 24/7

Provide instant responses 24/7 using your knowledge base, guide customers through complex issues with no-code flows, and offer multilingual assistance in over 109 languages.

Boost CSAT by providing personalized customer support with a hybrid approach of conversational AI for contextual assistance, and increase loyalty with proactive recommendations.

Identify automation opportunities with intent suggestions from past conversations, automatically detect issues for quality improvement, and boost productivity with actionable insights.

Frequently asked questions

Should I buy the Zendesk Suite or build my own plan?

If you want the flexibility to pick and choose support features, building your own plan makes sense. On the other hand, Zendesk Suite is an all-in-one CX solution—ideal for businesses that need comprehensive support.

What are AI agents, and are they included in the Suite?

AI agents are AI-powered bots that specialize in customer service, they are included in Zendesk Suite plans. Need more advanced capabilities? Add on Zendesk Advanced AI to unlock even more powerful features.

What is the difference between Live Chat and Messaging? Which one should I pick?

Choose live chat or messaging based on the conversation experience you want to provide to your visitors and the workflows you desire for your agents.

Will adding Live Chat or Messaging create more work for my team?

Zendesk Live Chat and Messaging make it easy to deliver personalized interactions without the heavy lift. Built-in AI and automations help teams serve more customers while saving agents time.

What is a help center, and who is it for?

A help center is a comprehensive resource for customers to find answers to frequently asked questions, for employees seeking training or internal documentation, and for agents seeking answers to customer queries.

Which plans include a help center?

A Zendesk help center is automatically included in all Zendesk Suite plans, or it can be purchased separately as an add-on feature with any Zendesk Support plan.

Why should I consider Zendesk voice for telephony?

61% of CX leaders report an increase in total call volume after switching to voice, and industry trends show that voice is still the channel of choice for customers, especially for handling complex issues or escalations.

Does the support voice offers justify the cost?

Paired with deflection and self-service workflows, voice support allows agents to provide fast, personalized care over the phone. It’s no wonder phone interactions have a 91% customer satisfaction score (CSAT).

What makes Zendesk different from other CX software solutions?

Zendesk combines the best of AI technology with our CX expertise to deliver a complete CX solution for the AI era. Easy to use and scalable, Zendesk is the only system your team needs to create exceptional experiences.

I’m nervous to make the switch, what have other companies' experiences been like?

When it comes to making the switch to Zendesk, the results speak for themselves. Monese saw 59% faster FRT after switching to Zendesk,and Pair saw a 30% increase in agent efficiency and 25% MoM growth.

What AI models power Zendesk AI agents?

AI agents use Generative AI and Zendesk proprietary intent models. You get the most accurate, high-functioning, human-like experience when put together.

How much do Zendesk AI agents cost?

AI agents are priced by automated resolution (AR). Each Zendesk plan comes with a number of free ARs, so it’s easy to get started.

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